| Problem: |
Solution: |
Affordable
Plumbing and Heat, Inc.
|
Other
Company 1
|
Other
Company 2
|
| Problem
#1: They never come when they say they will: |
| 4
hour appointment windows? |
| |
| "Call
on the way" service? |
| |
| Pre-determined
date of completion? |
|
|
?
|
?
|
| Problem
#2: They don't fix it so it stays fixed: |
|
The
People
|
| |
| Percentage
of teams lead by licensed technicians? |
| |
| Number
of years of experience, on average? |
| |
| Does
every employee start out in the company working with
a mentor to ensure they know what they are doing? |
| |
| Experience
in your type of project? |
|
|
|
|
|
 100% |
|
|
20
|
|
|
|
|
|
|
|
|
|
?
|
?
|
|
The
Materials
|
| |
| State,
Rheem & Dukane |
| |
| Do
they buy permits and get inspections to ensure that
all materials meet code requirements? |
|
|
?
|
?
|
|
The
Company
|
| |
| Checklists
required every time a furnace/water heater is installed? |
| |
| Special
hiring/screening process? |
|
|
|
|
|
|
|
|
|
Background
checks
|
|
?
|
?
|
|
Licenses
held - Heating:
|
|
|
|
• Mechanical
IV
|
|
•
Contractor's A
|
|
•
Contractor's B
|
|
•
EPA Refrigerant 1, 2 & Univ
|
|
•
Appropriate Manufacturers Cert
|
|
|
|
Licenses
held - Plumbing
|
|
|
|
•
Apprentice
|
|
•
Residential
|
|
•
Journeyman
|
|
•
Master
|
|
|
?
|
?
|
| Problem
#3: Are the Technicians trained? |
| Excellence
Training/Problem Resolution training? |
| |
| Customer
satisfaction training? |
| |
| 24
hour emergency service? |
|
|
?
|
?
|
| Problem
#4: The final bill is more than the quote? |
| In-advance
pricing? |
| |
| Are
the cost of all permits included? |
|
|
?
|
?
|
