We love our customers as much as they love us.
Year after year, customers across Colorado, rate our Plumbing and HVAC services as Best of the Springs. Read more reviews about our services on The Better Business Bureau, Angie’s List, and Home Advisor. We are proud to be recognized as an outstanding service provider by each of these respected organizations.
I’d like to share with you a recent experience I had with your Organization. Earlier this month, I noticed some seepage, and a rancid smell in my basement. I looked closer at it, and also noticed the concrete floor was heaving right in the spot where the carpet was wet. I had experienced this before, and suspected that like before, a section of the kitchen drain had finally rusted, and disintegrated to the point where the leaking wastewater into the surrounding substrate had saturated the ground, and was responsible for the problem.
I called Affordable Plumbing & Heat, and spoke to Cody. He listened intently as I walked him through the situation, and what I believed to be the issue. We discussed at length what could be done, and when I asked him for a “guestimate” of what it might cost, must to my astonishment, he actually was willing, and able to provide one. This is a matter of great importance to me, and I want to be concise on my feelings on the subject. Yours is the only plumbing shop I’ve ever dealt with that has been willing to provide budgetary guestimates likes that. Indeed, every other shop I’ve ever dealt with; Applewoodc , Brothers, Bell, the list goes on, and on, treats the customer like they don’t know what they’re talking about, and refuses to even discuss numbers, much less actually provide one. I partially understand why this common practice, but I can’t tell you what a refreshing experience it was to actually talk to someone who understood what I was talking about, actually had interest in what I felt the problem was, and yes, was able to provide a rough estimate over the phone. Your business model in that regard is absolutely unique in the marketplace, and I shared with the team Cody, Mike, Jessie, and Andreas my sincerest appreciation, and admiration for this. Truly, please, don’t ever stop the way you’re running the Operation.
At $4,750, this was a significant cost to be sure, but rather than feeling like a distressed consumer, pouring money into literal hole in the ground, I actually felt like I was part of the team, not just a stakeholder; A partner if you like. Not only that, but the repair cost for what had to be done was MORE than reasonable compared to market; So much so, I instructed Mike to add a small charge to the bill as a token of my appreciation for the team, and their efforts. (I did have to almost force him to do it, though; Good On Ya Mike!) I’d very much like for them to have drinks, or lunch on me, the service, and experience was THAT valuable.
Please, whatever you do, don’t change a THING about how you operate, there’s no doubt who to call in the future, and who is THE premier plumber in the area!
I want to recognize Mike Reaves for great customer satisfaction today! Couldn’t write a review for some reason. He was very courteous, friendly, and very knowledgeable in what he does. He sold me on needing a plumber and I will recommend him to all my neighbors. Impressed at trip charge and working on Saturday without extra fee. I would request Mike to come back for any plumbing needs in future. Phone staff were excellent and quick to answer questions. They also helped by looking to see when next available day and time was. So appreciate you all. PLEASE MAKE SURE MIKE GETS RECOGNIZED FOR HIS EXCELLENT SERVICE! Monica
“Fixed a broken water pipe and checked furnace to make sure flooding in the basement did not hurt it. During freezing weather in January, a pipe to our sprinkler system broke outside a basement window and flooded the basement. Called them and they came right out. Delbert made sure water was shut off to basement and furnace was not affected. Gave advice to us and everything worked out great. Would definitely use again.”
“Just bought a condo. Needed water line to refrigerator checked. Needed 25-year-old furnace checked/serviced. Needed washer and drier hooked-up and checked. Needed water heater vent secured and an elbow brought up to code. Two servicemen came, a heating and air specialist and a plumber. Both were courteous and professional. Both imparted knowledge above/beyond what was necessary or expected. I will make this firm my HVAC and plumber for the future”
“I called Affordable Plumbing and they said they’d have someone out in a couple of hours if not sooner. “If not sooner” meant 30 minutes. Delbert came and accessed the situation. He was knowledgeable and very courteous. After diagnosing the problem he didn’t try to push any services on me or try to sell me anything; just matter of fact gave me some options. I was impressed, and I will call them again for future plumbing needs.”
“General Manager-Leigh Mackenzie and his staff at Affordable Plumbing and Heat are the best in the business! I’ve had them install a water heater, a furnace, an air conditioner and a wi-fi enabled smart thermostat. They’ve always been on time, on call, polite and professional…what more could you ask for? Of course they’ve been voted “Best in the Springs” – because they are!”
“I am writing to thank you and the Affordable team for a fabulous job installing my new Fujitsu ductless mini-split air conditioning system. Gene, Joshua and Jeremy were completely professional and efficient getting the units installed without damage to anything in my homeóor themselvesóeven though much of the work had to be completed on very high ladders. And even though they had to go in and out repeatedly, they were very conscientious about making sure doors were shut against curious cats who could have wandered outside where theyíre not allowed to go!I love having the air conditioning, and Iím thrilled to have discovered the wonderful, and truly affordable, work done by Affordable.”
“I used the services of Affordable Plumbing & Heating for plumbing services. I last used them in January 2010. All of our valves were 50 years old. They put new valves in all zones of the house. They are unbelievable. They are very professional. They clean up after the job is done. They are very nice. They stand by what they do.”
“Just wanted to say thank you to your company and Ed who came to fix our problems today. We have used your company for many years and have always been so happy. Your staff (office and site crews) have always been so kind and always professional. Your prices can’t be beat and the service is wonderful. I recommend you always to everyone that I know. And when the need arises again, I will not hesitate to call you. Thanks again so so much and Ed—-good luck fishing this weekend–you’re wonderful.”